CUE CA

External Resources

Google

Documents

The following documents are to assist users in their use of the LIW facilities available to them.

How To... documents detail procedures for completing specific tasks.
Using... documents focus on a specific product; either harware or software
Files... miscellaneous files used by support documents

How To...

How To submit a ticket
How to transfer files to and from CUE using Remote Desktop
How to install the CARE Smart Client for CPU
How to access CUE Remote Desktop services
How to share your calendar in Outlook 2007
How to add an additional mailbox
How to add your archive files in Outlook
How to set up ActiveSync [email to your Mobile Device]
How to set up Remote Desktop on Mobile Devices
How to set up Outlook Anywhere
How To diagnose LIW broadband faults

Common Issues...

Default Printer being forgotten?
Expired User account?
How to request S: drive permissions

Using...

Using your Smartphone to connect to the Internet via a USB cable
Using the Cisco VPN Client to connect to the CUE network

Files...

Smartphone USB Modem Driver (for Windows XP)
Smartphone USB Modem Driver (for Windows Vista)

Best Practice...

Best Practice - Email [DRAFT]

Policy and Procedure

ICT Code of Conduct (MS Word)
ICT Code of Conduct (For Thin Clients)

Remote Desktop Clients (RDC)

How to get in Touch with CUE